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Orders & Payments
Below are some of are common questions about Orders & Payments
How are the products made?
All items in the Jarred Harper Store are made to order. That means your product is printed or created especially for you once your order is placed.
Can I change or cancel my order after placing it?
Orders cannot be canceled or changed once they begin production, so please double-check your size, shipping address, and items before checking out.
What payment methods do you accept?
We accept major debit and credit cards, as well as any payment methods supported by Shopify at checkout. All payments must be completed at checkout for the order to be processed.
I’m having trouble at checkout. What should I do?
If your payment fails or you run into an error at checkout, try using a different browser or payment method. If the issue continues, please reach out through the contact form so we can help.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will it take to receive my order?
Please allow 2–5 business days for production, since each item is made to order. Once shipped, delivery is typically:
- USA: 3–7 business days
- International: 7–21 business days
Shipping times may vary depending on location, customs, and carrier delays.
Do you offer tracking for orders?
Yes. Once your order ships, you’ll receive a shipping confirmation email with a tracking number so you can follow your package.
What is your return and refund policy?
Because each item is made to order, all sales are final. We only replace items if they arrive damaged, defective, or incorrect. If that happens, please contact us within 7 days of delivery with your order number, a photo of the issue, and a brief description.
What if my package is lost or delivered to the wrong address?
If your package is marked as delivered but you can’t find it, please first check with your household, neighbors, and local carrier. We’re not responsible for packages lost due to incorrect addresses or carrier issues, but we’ll do our best to assist you.
How can I contact you if I have a question about my order?
You can reach us anytime through the Contact Us page on the website. Send us your order number and your message, and we’ll get back to you as soon as possible.